Users can also craft their own custom messages, upload a list of contacts, and specify a delivery method, and Relay Outbound will deliver the message to each recipient either via text, email or over the phone using text-to-speech.
Relay Outbound is administered using the web-based Relay Portal. This means users can access the solution from any internet-enabled device, allowing them to coordinate messaging campaigns from anywhere, regardless of whether physical offices are available. The Relay Portal supports customizable permissions, allowing administrators the flexibility to determine what kinds of functions are available to each user based on their role or needs.
Agencies increasingly need ways to reach their citizens with timely, proactive communications. Relay Outbound helps agencies meet their customers where they are, efficiently reaching citizens on their preferred devices with personalized alerts, using an automated system that doesn’t over-burden staff.