“Relay Outbound has freed up time for our staff by reducing the number of phone calls we receive each day and allows us to be proactive with sending messages and updates to customers.”

–  Kim Simpson, King County, WA

Our automated multi-channel outbound messaging platform allows your agency to send out proactive updates to help reduce calls regarding inspector arrival time or permit status. This frees up time for your staff to dedicate to helping customers with more specific needs. Messages can be sent through email, a phone call or text message, whichever channel is best received by your citizens.



SMS Messaging

Data Driven Messages
Relay Outbound integrates with your permitting software to automatically populate messages with permit numbers, dates and other contact-specific information. Send dynamic, data-driven messages or simple notifications depending on your needs.
Event Driven Messages

Event-driven messaging puts your data to work, automatically notifying permit holders with inspection results or citizens that their inspector will be arriving soon. Keep your agency moving by proactively informing contractors instead of waiting for them to come to you. 

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